At Big Bend Restaurant Supply we strive to make our freight policy as seamless as possible. We ship in a variety of ways. Our own delivery trucks are one of those ways. The second would be factory direct shipping.
When receiving an LTL shipment from the factory, the customer is responsible to take the freight from the tailgate unless a liftgate is requested. The average price of a liftgate is $100. Before signing the delivery receipt it is the customers responsibility to examine the packaging and remove the packaging from the shipment before signing the delivery receipt.
The delivery receipt states that the customer has received the shipment without damage, this releases the factory and LTL truck line from any responsibility. If any damage is noted, the freight must be returned to the factory and the damage must be noted on the delivery receipt.
The third way for shipping would be UPS or Federal Express ground shipments.
Please allow our customer service agents to assist you in any of your unique shipping needs. Call us at 850-321-9100 to talk to us now.